Breakdown Procedures

If you are out on the road when the breakdown occurs then take the necessary precautions to protect the passengers.

If on a motorway ensure that passengers leave the vehicle and move onto the embankment away from the vehicle unless you judge it would be more dangerous for them to do so. In this case ensure that they remain in the vehicle and keep their seat belts on and that the vehicle hazard lights are on. At night, turn on the side and interior lights also.

In case of a significant delay, inform anyone still waiting to be picked up and those people waiting at home for friends or relatives to return.

Inform a CCT official of what has happened.

Whatever the nature of the incident you must follow the Vehicle Defect Reporting procedure.

Vehicle Breakdown (including windscreen breakage)

In the event of vehicle breakdown:

explain the problem to the passengers and tell them not to leave the vehicle
phone 0800 389 1708 and quote 7108191M
give your contact information / mobile number (there is a mobile phone in the glove compartment)
state your location
if you consider a replacement vehicle may be required, state the number of people on board and whether any are in wheelchairs
follow the Vehicle Defect Reporting procedure

Puncture

In case of a puncture:

phone 08000 855 660 and quote CONG 01
the tyre size is 205 / 75 – R – 16C
give your contact information / mobile number (there is a mobile phone in the glove compartment)
state your location
do not attempt to change the wheel yourself.
follow the Vehicle Defect Reporting procedure