Patron:
Lord Cotter of Congresbury

Registered Charity No:

1144237

Company Registration No:

07529984

The bus is affectionately nicknamed “Bluey”. Bluey is a 16 seat Mercedes Benz mini-bus, acquired new in 2008. The bus has been built to a high specification, including air-conditioning, and is fully accessible for use by disabled people.

Bluey and a trained driver can be hired by local groups. The service is directed towards those who, through reasons such as disability or age, may be prevented from using other means of transport. However, the vehicle is also available for social trips, events and sporting occasions.

Congresbury Community Transport is run as a non-profit making charity and is staffed entirely by un-paid volunteers. This enables running costs and, therefore, hire charges to be kept at a minimum.

For information on booking Bluey, or indeed on how to become involved with CCT as a driver or helper, please contact Mike Rendu on:

01934 833791

 

Policies

Complaints Procedure

Introduction

The Board of Directors will endeavour to ensure that all complaints are dealt with in a fair, and as open a manner as is consistent with the law and accepted good practice for a charity registered as a limited company and with the Charity Commission. This Complaints Procedure Policy is for guidance and attempts to define good practice, rather than provide a mandatory procedure.

The Complaint

The Board of Directors recognises that however well intentioned its actions and inactions, these will sometimes lead to criticisms, protests, personal grievances and objections. To be dealt with under this procedure, such a complaint should be in writing, dated, and signed by the complainant. It can be given to any trustee, who must then give the written complaint to the Chairman.

Procedure

On receiving a written complaint, the Chairman should, under normal circumstances, consult with two other uninvolved Directors. If the complaint is specifically about the Chairman, the written complaint should be given to the Vice-Chairman or other uninvolved trustee, who will then consult with two other uninvolved Directors. If the complaint involves a majority or all of the Directors, the complaint will be dealt with as an agenda item at a full meeting of the Board.

• The consultation group should consider the complaint in terms of the written constitution and Articles of Association(2011) of CCT and in particular in terms of the “Objects” and where possible reach decisions that are supported by specific clauses in the constitution. The consultation group may interview the complainant and other parties to seek information or clarification.

• The consultation group of Directors should make an agreed written, signed and dated, record of their discussion and record any decisions reached. Any decision of the consultation group, (whether of 3 Directors or the minimum quorum of 4 for a full meeting of the Board) should be given in writing to the complainant and other parties involved.

•  Unless the complaint is of concern to the general public, both the complaint and the consultation group’s discussions, will remain confidential to those involved. If the complaint is of concern to the general public the full Board of Directors must decide on the nature and content of any statement intended for publication.